CARDEX SUPPORT
Need a hand?
A scan that doesn’t look right, a purchase question, or trouble with your garage? Get in touch.
Email us
contact@trycardex.comInclude your phone model, app version, and what happened. A screenshot helps.
A few quick answers
Can I try CarDex for free?
Yes. Everyone gets a limited number of free scans. Paid options are available in the app if you want more.
What makes a good scan?
Use a clear photo with the car in view. If you can, avoid heavy blur, dark lighting, and objects covering the car. Identification and specifications are estimates, so check the result before relying on it.
My scan identified the wrong car.
You can submit edits to correct the scan result directly in the app. You can also choose a different target car.
How do I manage my subscription?
Manage an iPhone subscription in your Apple subscription settings. If you subscribed on Android, use Google Play subscription settings. For a purchase that isn’t showing in the app, contact us at the email above.
How do I delete my account or a saved car?
Our account and data deletion guide explains both. Deleting your account does not cancel a subscription.